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Frequently Asked Q uestions

Why do I see “To be announced” in the TV Listings instead of program title s?

IfpowerislosttotheDigitalSet-TopBox,upto14daysofdataforhundredsofchannelsneedstobereloaded.

Datawillbegintoreloadoncepowerisrestored.Noactionisrequired.

Why is my remote control not responding to any button presses?

PresstheCablebuttononyourremoteandthentrytochangethechannel.Ifnothinghappens,checkthe

batteriesforpossiblereplacement.Iftheremotestilldoesn’twork,pressthearrowbuttononthefrontofthe

DigitalSet-TopBox.Ifthechannelchanges,thenmostlikelyyouhaveafaultyremotethatmayneedtobe

replaced.Ifyouarehavinganissuewithaspecicbutton,thatbuttonmaybeinactiveandreservedforfuture

features.

How do I control w hat my child watches?

WithParentalControlfeatures,youcanrestricttheviewingofcertainmaterialonyourTV.Youcansetalock

torestrictviewingbyrating,suchasRorNC-17,orrestrictviewingbyprogramtitle.Youcanalsolockcertain

channels.Formoreinformation,refertotheParentalControlssection,visitourwebsiteatcomcast.com/

parentalcontrolsorcall1-866-781-1888.

What if I forge t my Par ental Control PINs?

CallComcastcustomerservicetoresetthem.Afterthey’rereset,you’llbeabletoenteryournewParental

Controlscode.

How do I get rid of the red light that is appearing on the fron t of my Digital Set-Top

Box?

ThisistheMessageCenterIndicatornotifyingyouthatyouhavereceivedanewmessagefromComcast

announcingnewservices,specialpromotionsandotherinformation.Whenyouhaveamessage,anenvelope

indicatorwillappearontheMainMenuandTVListingsscreens,andaredlightwillappearonyourDigitalSet-

TopBox.YoucanaccesstheMessageCenterbyselectingMessagesfromtheMainMenu.Onceyouhaveread

allnewmessagesordeletedthem,theredlightwillnolongerappear.

Why did a program not record eve n though the guide indicated with a red dot that it

was set to record?

YoucannotsetaDVRrecordingunlessyouhaveaDVRSet-TopBoxandsubscribetoDVRservice.Youcanset

aVCRrecordingifyouhaveaVCRproperlyconnectedtoyourDigitalSet-TopBox,whichiswhythereisstilla

recordoption.IfyoudonothaveaDVR,oraVCRisnotconnected,youwillnotbeabletorecordaprogram.

However,arecordingindicatorwillstillappearintheguidewhenyoupressRecordontheremotecontrolor

selectRecordfromtheProgramInformationscreen.

Is it necessary to get a new TV to watch HDTV?*

ToreceiveHD,ahigh-denitiontelevisionisrequired.OnceyouhaveanHDTV,anHDSet-TopBoxfrom

Comcastwillenableyoutoenjoytheenhancedpicture,soundandwide-screenformatofhigh-denition

programming.

How of ten are n ew movies and programs added to XFINITY On Demand?*

ThelibraryofOnDemandprogramsiseverchanging,withmoviesandshowsaddedeveryday.New-release

moviesareaddedeveryweek.Foracompletelookattheprogrammingavailable,gototheOnDemandMenu

andselectthecategoriesthatinterestyou.Manytrailersorpreviewsarealsoavailable.Tolearnmoreabout

programscurrentlyavailablefromOnDemand,gotoxnity.com/ondemand.

* These questions and answers may refer to products not yet available in all areas. Go to comcast.com/support for more information. Comcast

continues to bring you a variety of ways to enhance your entertainment experience. Please refer to comcast.com for products available in your

area. Comcast installation services are subject to Comcast’s applicable charges.

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